Add an estimate
Enter the customer, vehicle, and estimate details after they leave your shop.
Follow-up built for repair shops
Turn unbooked estimates into scheduled repairs.
Repair Follow-Up automatically contacts customers after an estimate, collects responses, and shows your shop which follow-ups turn into booked work.
Simple setup. No credit card required for the pilot.
Shop dashboard
Estimates this month
24
Awaiting response
8
Booked repairs
7
Booked value
$18,420
Recent estimates
| Customer | Vehicle | Amount | Stage | Status |
|---|---|---|---|---|
| Jordan Lee | 2021 Honda CR-V | $2,480 | Follow-up 1 | Awaiting response |
| Taylor Smith | 2019 Ford F-150 | $4,125 | Responded | Booked |
| Morgan Davis | 2022 Toyota Camry | $1,960 | Initial email | Responded |
The problem
Good estimates get lost in a busy day.
Customers leave to think it over. Your team moves to the next repair. Follow-up happens late—or not at all—and valuable work quietly disappears.
How it works
A clear process from estimate to answer.
Follow-up runs automatically
Helpful, shop-branded emails go out on schedule until the customer responds.
See what turns into work
Track questions, scheduling requests, booked repairs, and recovered revenue.
Dashboard preview
Know where every estimate stands.
One understandable view gives the owner and front desk the same picture of outstanding work.
- See the next follow-up date
- Review every customer action
- Connect booked work to estimate value
Shop dashboard
Estimates this month
24
Awaiting response
8
Booked repairs
7
Booked value
$18,420
Recent estimates
| Customer | Vehicle | Amount | Stage | Status |
|---|---|---|---|---|
| Jordan Lee | 2021 Honda CR-V | $2,480 | Follow-up 1 | Awaiting response |
| Taylor Smith | 2019 Ford F-150 | $4,125 | Responded | Booked |
| Morgan Davis | 2022 Toyota Camry | $1,960 | Initial email | Responded |
Benefits
More answers, with less chasing.
Consistent follow-up
Every active estimate gets a timely response without adding another item to the front desk’s checklist.
Clear customer intent
Customers can schedule, ask a question, postpone, or decline from a simple private page.
Useful shop visibility
Know which estimates are waiting, which customers replied, and how much work was booked.
Built for responsible outreach
Follow-ups stop after a response or opt-out, and each shop’s customer data stays isolated.
Frequently asked questions
Does this replace our estimating software?
No. Repair Follow-Up handles the follow-up after you create an estimate. The pilot starts with manual entry and CSV import.
Can customers book a specific appointment?
Customers submit a preferred day and time window. Your shop confirms the actual appointment directly.
When do messages stop?
Automatic messages stop when an estimate is booked, declined, closed, paused, or the customer opts out.
Is this only for collision shops?
No. It is designed for independent mechanical repair and collision shops that provide written estimates.
Start following up while the estimate is still fresh.
Join the pilot and help shape a practical follow-up tool for independent repair shops.
Start a free pilot